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How do I place an order?

Browse the menu, choose a dish and quantity, add it to your cart, then complete delivery or pickup details and select an available payment method.

Do I need an account to order?

Yes. An account keeps addresses, orders, invoices, and support tickets together in one secure history.

What is the difference between meals and weight-based ordering?

A meal is sold as a defined serving shown in its description, while weight-based ordering lets you select an available kilogram quantity or fraction.

Which areas are available for delivery?

Delivery areas enabled by the store appear at checkout. Select your area to see the exact fee and available times.

How is the delivery fee calculated?

The fee is calculated from the selected area and store settings, and is shown clearly in the order summary before final confirmation.

Can I schedule an order in advance?

You can choose from the time slots offered at checkout. Availability may vary by business day and kitchen capacity.

Is store pickup available?

When pickup is enabled, it appears alongside delivery at checkout with the available time, address, and instructions.

Which payment methods are available?

Checkout displays methods enabled by the store, which may include cards, digital wallets, bank transfer, or cash on delivery depending on configuration.

Is cash on delivery available?

Cash on delivery appears only when it is enabled and available for the selected area and order.

Which currency is used for prices?

Choose your display currency in the header. Prices convert automatically using USD-anchored reference rates, then the order currency, exchange rate, and total are fixed on the review step before payment.

Can I change an order after submitting it?

Open a support ticket linked to the order as soon as possible. Changes depend on the order status and whether preparation has started.

How do I request an order cancellation?

Contact the store team through an order ticket. Cancellation is reviewed according to the order status and the policy shown at purchase.

When is an order confirmed?

After submission, the order appears in your account and you receive an acknowledgement. Administration sends another update after review and confirmation.

How do I track my order status?

Open My Orders to review order status, payment, invoice, and any available preparation or delivery updates.

Where can I find ingredients and allergen information?

Available ingredients and notes appear on the dish page. If you have an allergy, contact the store before ordering and do not rely on the dish name alone.

Can I request special dish changes?

Changes are accepted only when the dish supports them or the store team confirms them. State your request clearly before payment.

Why is a dish shown as unavailable?

A dish may be paused when stock runs out or daily capacity is reached. The menu reflects the current availability set by the store.

How do meal subscriptions work?

Choose a plan and review meal count, cycle, schedule, and price before subscribing. Manage the subscription and deliveries from your account.

Can I pause a subscription or reschedule a delivery?

Available subscription actions appear in your account. Open a support ticket if an option is unavailable or the delivery time is close.

Do you accept catering and event requests?

Submit an event request with the date, guest count, service type, and initial budget. The store team will review it and confirm the details.

How early should I request catering?

Submit the request as early as possible. Acceptance and lead time depend on the date, guest count, menu, and available capacity.

How do I open a support ticket?

Sign in, open Support Tickets, choose a department and priority, and optionally link an earlier order to speed up review.

Where can I see support replies?

Replies appear in the ticket conversation in your account. An email notification is also sent when transactional email is enabled by the store.